A campaign has been launched in the Northern Illawarra to
have Telstra lift it’s game, and to provide compensation for what locals claim
is unserviceable ADSL.
following a four-year battle with the telco to have his personal ADSL situation
says Mark, “but I have discovered there are many people in this area labouring with
sub-standard ADSL and mobile broadband services.
“Our service at home has been so bad that, in the past, we
had to buy our kids a mobile connection so they could drive up the road to
‘packet loss’ which means while we are connected, it’s such poor quality it’s
locals are still paying premium prices.
Stanwell Park was taken out of service, which affected local mobile broadband
connectivity. Nobody was advised and despite the service being down for three
days, nobody was refunded.”
gather stories about the rough end of the internet pineapple being endured by
the Northern Illawarra.
have told us we should approach Telstra directly for compensation because as a
community, we have rights regarding our poor level of service.
and upgrade local services because the NBN is supposedly on its way in the near
future. Yet, information sourced from NBN Co suggests that most of the suburbs
in the 2508 & 2515 postcode areas are not even on the rollout list – which
means it will be at least 18 months before we will be notified of possible
says. We will get the people talking so the decision-makers, the politicians, understand
that there is political risk in continuing to ignore this issue.
in 2508 and 2515. If we unite to form a critical mass, we are a force to be
mobile data (possibly to the point that our area is charged the same rate for
mobile data as we are for ADSL) until such time as Telstra can guarantee a
stable, reliable and workable internet connection for our community.
should be compensated when that service is not available. That’s basic consumer
mattering are a fallacy.
when internet is cheaper. When overnight services don’t work, those upgrades
have to be done in the morning, which is peak period, which means they actually
cost US money!”
have the Northern Illawarra bumped up the connection list.
much of our area doesn’t even have serviceable ADSL, said Mark. “To me, this
appears to be solid grounds for escalating connection of all homes in our area
to the NBN”.
issue,” says Mark. “It’s affecting local lives, local businesses, people who
work from home and our kids – who currently, don’t have the same accessibility
as children in the bulk of the state.”
connectivity in the Northern Illawarra go to 2508 Disconnected on Facebook.